"An insightful and refreshing look at the way consumers and retailers interact in this modern age.”

Sir Stuart Rose,
Chairman of Marks & Spencer plc

All royalties to The Princes' Trust

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Contact Terry

If you would like to get in touch with Terry or ask a question about any aspect of his work on customer experience please email him on


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Emma Walton, Clear Headed Communications 86 Roman Way, Bourton-on-the-Water, Cheltenham GL54 2HD 
Tel: 01451 821800 Mobile: 07515 357842