"An insightful and refreshing look at the way consumers and retailers interact in this modern age.”

Sir Stuart Rose,
Chairman of Marks & Spencer plc

All royalties to The Princes' Trust

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Who Needs a Dragon?

Although we have probably never met, you almost certainly know my voice. Every month some 30 million shoppers hear me say “Cashier Number Three Please!” as they wait to get served in the Post Office, in banks, in retail stores and, in fact in any one of around 8000 locations ...

Posted 11 Jul 12

Why the NHS needs to Change

There is a fabulous quotation attributed to Mark Twain which, some years ago, I wanted to put on the back of my business cards, “Sacred Cows make the best hamburgers”. In a brief experiment with the idea it was interesting to see what reaction it provoked. Some would read it and ch...

Posted 05 Jul 12

Sustaining The High Street

There’s a flight to quality in retail. Clothing retailers were the first to notice it. As far back as last January M&S were telling us that customers were buying, fewer, better quality items, shopping for “essentials” and prepared to pay for perceived quality and value.

Posted 09 May 12

Escaping Austerity: Is Slash and Burn the right answer?

The spectre of budget cuts remains with us, affecting every aspect of our economic well being. As the promised reductions in public sector spending take effect over the coming months we fear the worst is yet to come. It feels like the whole economy is pausing for breath, consumers keeping thei...

Posted 11 Apr 12

Winning: Practical Tips To Compete With The Big Boys

It’s long been known that smaller companies have the ability to manoeuvre quickly and outwit their larger, slower, dull witted competitors. That’s usually the reason that SME’s are born – because enterprising individuals spot opportunities in a market place which ...

Posted 12 Jan 12

Innovate or Die: Five steps to success.

You can always tell when the business you deal with practices Market Led Innovation. They are spot on with the detail. They make it a pleasure to be a customer. Why would you go anywhere else? Why would you query the price?

In these difficult days, Market Led Innovation will grow...