"An insightful and refreshing look at the way consumers and retailers interact in this modern age.”
Sir Stuart Rose, Chairman of Marks & Spencer plc
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Welcome to Terry Green
As the voice of “Cashier Number Three Please!” Terry Green is heard over 30 million times every month in post offices, shops and banks throughout the UK. Although few people have any idea who he is or what he looks like, his voice and ideas have changed the way the world queues.
His new book, You’re Next, provides insights, anecdotes and practical advice as to how to enrich the customer experience, eliminate queueing waste and make more sales in any environment where people have to wait to be served.
Looking for a Guest Speaker with a Famous Voice?
Terry’s articulate, amusing, passionate style coupled with rich experiences drawn from his work in queue management, acting as a serial entrepreneur and as a volunteer mentor for The Princes’ Trust makes him the perfect guest speaker or Chairman for your event.
Latest News
Prince's Trust Donation:
Terry Green is donating the proceeds of 'You're Next' to the Prince's Trust. Please help the trust and buy the book now!
Exclusively available at business-bookshop.co.uk
Consulting
Practical Help and Consulting
For example, Retail Safaris are a revelatory experience which help service provides to experience their organisation’s customer offer and get inside their customer’s experience...
MP3 Download
'Cashier Number Three Please!'
Download the famous catch-phrase here, or press play on the player above!
Queue-O-Meter
Queueing Waste This Year
To Date, From 1st Jan 2011:
Latest Insights
Poor Service Delivery and Allocation Lowers Sales
Recent research has shown that 75% of purchase decisions
are only made when the customer is inside the store. And yet 60%
of shoppers are ready to defect to another store and 43%
of these do so because of service issues...